Kaviyarasu Muthuchamy

Led end-to-end delivery of the NEXTGENCRM project, migrating legacy SAP CRM to Salesforce for 1,000+ global users, contributing to data model design, role hierarchy, and security architecture alongside solution architects.

Designed and delivered 8+ enterprise integrations with SAP, MDG, Marketo, ITSM, and other platforms using REST APIs, OAuth, and event-driven patterns.

Developed a reusable integration framework that reduced build time by ~38% for 5-6 integrations, significantly improving development efficiency and consistency.

Designed and implemented scalable Apex, LWC, and Flow solutions, including Platform Events for real-time processing and Queueable/Future Apex to prevent CPU timeouts and governor limit failures.

Introduced GitLens-based branch management to eliminate file override conflicts, removing deployment failures and reclaiming sprint capacity across a global dev environment.

Managed delivery across 12+ PIs and 30+ sprints in SAFe Agile, balancing feature delivery with production support and resolving large data volume issues through SOQL optimization.

Built 3-4 integrations with external systems using Custom Apex REST Services and standard Salesforce APIs, handling authentication, error management, and data mapping across Salesforce and insurance platform touchpoints.

Improved platform performance through Apex trigger optimization and Flow refactoring, reducing redundant logic across Validation Rules, Workflows, Approval Processes, and Schedulers.

Supported 6 production releases using Copado, including weekend deployments, as part of the team's first Copado adoption, and wrote Apex test classes to ensure deployment coverage.

Delivered across 3 PIs and 12 sprints in a SAFe Agile environment, contributing to timely project completion.

Resolved a critical Apex CPU Time Limit error in CPQ caused by synchronous processing of 100+ opportunity products, implementing a Queueable Apex solution in a later sprint after a temporary workaround.

Developed Apex classes, triggers, validation rules, and Apex sharing rules to support custom business functionality, alongside LWC components to improve user experience.

Built automation using Workflow Rules, Process Builder, and Flows covering field updates, time-triggered tasks, and email alerts across Sales and Service Cloud.

Handled data loading and sandbox environment setup using Data Loader and Workbench, and managed deployments through Change Sets with unit testing and checklist-based release validation.

Followed coding best practices including SOLID and DRY principles to write scalable, maintainable Apex code, building a strong development foundation early in the career.

Assisted with CI/CD setup, unit testing, and release validation through Change Sets, ensuring stable and consistent deployments across environments.

Resolved support tickets and implemented bug fixes for Salesforce issues, ensuring system stability and user satisfaction.

Developed Apex and LWC solutions to meet specific business requirements for MetLife's Salesforce implementations.